Trades does not close trades following signal provider

 

Hi, i hope someone can enlighten me on this.

Last Friday , 3 - 4 hours before the market closed i have 9 trades opening which is good because it was following what the signals are doing. Before the market close, the signal provider closed the 9 open trades positions with profits which is a good thing. But unfortunately, my trades position are not closed. I'm using VPS provided by MQL5 by the way.

Whats the cause of this ? and what can i do to solve this issue ? Thanks and appreciate to anyone who can help me on this.

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andyfong92:

Hi, i hope someone can enlighten me on this.

Last Friday , 3 - 4 hours before the market closed i have 9 trades opening which is good because it was following what the signals are doing. Before the market close, the signal provider closed the 9 open trades positions with profits which is a good thing. But unfortunately, my trades position are not closed. I'm using VPS provided by MQL5 by the way.

Whats the cause of this ? and what can i do to solve this issue ? Thanks and appreciate to anyone who can help me on this.

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You were not properly synchronized with the signal.


SYNCHRONIZATION OF SIGNAL SUBSCRIPTION

1. When you are subscribed to a signal, you should check frequently that your signal subscription is active and you are copying the trades perfectly. Please go to your MT4 Navigator window and right click  on the VPS number, under your account. Click on the >> Journals, option.



2. On the Journals log file that opens, you should locate a: signal enabled, message along with details of your signal subscription, like the copying ratio etc.



3. If you see a: signal disabled, message then something is wrong, you should go over your MT4 or MT5 >> Tools >> Options >> Signals, tab settings again and then re-synchronize with your MQL5 VPS.




4. You should check for this: signal enabled, message regularly (once a day I would say), in order to ensure that you are copying the signal perfectly.


WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!



WARNING: After you finished with the synchronization of the signal subscription to the MQL5 VPS, you don’t need to tick the: Enable realtime signal subscription, option again in your local computer’s MT4/5 platform, because that way you will copy the signal twice and this is extremely dangerous !!!
 
Eleni Anna Branou:

You were not properly synchronized with the signal. 


Hi Eleni, thank you so much for the haste reply !

Reason: