contacting MQL5

[Unarine Emmanuel Munzhelele]

Hi!

How do i Send a E-Mail to MQL5?

Because I tryed the Service Desk and i also tryed to call this number [phone] but no one to help me pleas if some one know how i can get help pleas hlep me.. :-(

[Sergey Golubev]

If depends on what you want from them.

• If you are having some financial issue (issue with addming funds to your forum account, and so on) - you can use this form: https://www.mql5.com/en/contact 
• If you are looking for some technical assistance - use the forum.

for more infoirmation - read this post #739

[Unarine Emmanuel Munzhelele]

Sergey Golubev:
If depends on what you want from them.

• If you are having some financial issue (issue with addming funds to your forum account, and so on) - you can use this form: https://www.mql5.com/en/contact 
• If you are looking for some technical assistance - use the forum.

I dont know how to put this but the problem is that i purchased a EA from My MQL5 and the EA is mt4 and am using Mt5 how can i solve this problem??? if u have an idea pleas help me????

[Sergey Golubev]

Unarine Emmanuel Munzhelele:

I dont know how to put this but the problem is that i purchased a EA from My MQL5 and the EA is mt4 and am using Mt5 how can i solve this problem??? if u have an idea pleas help me????

If you purchased EA so you can see it on your profile here: www.mql5.com/en/users/emmanuel.munzhe/market 

and use the following links (where to find, how to install, and so on) - 

----------------

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

[Sergey Golubev]

And if you bought MT4 EA so you should use it with MT4 only (in most of the cases).

[Andrey Barinov]

Sergey Golubev:
And if you bought MT4 EA so you should use it with MT4 only (in most of the cases).

Servicedesk can change the version (if available on the market) if the wrong one was not activated yet. I had a customer who successfully did that via servicedesk.