demo signal provider - page 2

[Eleni Anna Branou]

Benjamin Onyekwere:
Hi admin, I would like to remove my current Signal service (the Signal has no subscription on it at the moment) so I can add another one.

How do I go about this?

You can't change a signal to another, you can only delete it and add a new one.

[Ibrahim Genel]

Eleni Anna Branou:

Your broker doesn't offer XAUUSD symbol, that's your problem.

Gold is a tricky symbol to trade, you must find a broker that offers it, coctact the signal provider for advice.

but i can trade xau/usd look the sreen

[Ibrahim Genel]

Eleni Anna Branou:

Your broker doesn't offer XAUUSD symbol, that's your problem.

Gold is a tricky symbol to trade, you must find a broker that offers it, coctact the signal provider for advice.

it is maybe because i didn't opened the xau/usd graphic ?

[Sergey Golubev]

Ibrahim Genel:

but i can trade xau/usd look the sreen

I think - your broker is proposing more than 1 symbol for Gold/XAU/USD
Read this part of FAQ: https://www.mql5.com/en/forum/10773#q13 

If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

[Ibrahim Genel]

Sergey Golubev:

I think - your broker is proposing more than 1 symbol for Gold/XAU/USD
Read this part of FAQ: https://www.mql5.com/en/forum/10773#q13 

If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

i have only one, do you know a method to test if he is gonna copy the next signal ? i know xau usd are off today but with another pairs

[Ibrahim Genel]

Sergey Golubev:

I think - your broker is proposing more than 1 symbol for Gold/XAU/USD
Read this part of FAQ: https://www.mql5.com/en/forum/10773#q13 

If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

and do you why when i open my computer i got the message "synchronized with 0 positions" in my phone ? i renting a virtual server ... why i got this when i open my computer ... i'm getting tired...

[Sergey Golubev]

Yes, I see your image from this broker's MT4.
And this is my image (from same broker) - yes, just one symbol for Gold: 

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My opinion:

If you subscribe to the signal, and one symbol is not copied - it may be related to the following cases:

• broker's problems/issues (some brokers do not allow ...);
• many pairs/etc with ../prefixes(read my previous reply; as you see - it is not our case);
• if you use MQL5 VPS for MT4/MT5 - so there may be some separated groups of issues ....;
• lot size/etc issue (related to the signal provider);
• and so on.

And in any case - any issue (about why and what) are wtitten on the log files.
So, you should read those files to understand something.

If not (if nothing) so - it may be the broker's issue (there are some brokers who do not like the Signal service in general for example).

[Benjamin Onyekwere]

Eleni Anna Branou:

You can't change a signal to another, you can only delete it and add a new one.

So how do I delete it, can you help?

Signal name is Zenero. Thanks

[Eleni Anna Branou]

Benjamin Onyekwere:
So how do I delete it, can you help?

Signal name is Zenero. Thanks

Right side of signal page.