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Selenia McPhee
34
Selenia McPhee  
Can't log into my desk top or my mobile device. Can only log into the web terminal. My other devices keep stating "Invalid account."
Marco vd Heijden
Moderator
8166
Marco vd Heijden  
Please contact your Broker.
Selenia McPhee
34
Selenia McPhee  
Marco vd Heijden:
Please contact your Broker.
I haven't connected my account to a broker yet. I'm just trying to use the demo account.
Fernando Carreiro
4376
Fernando Carreiro  
Selenia McPhee: I haven't connected my account to a broker yet. I'm just trying to use the demo account.

Are you perhaps mixing MT4 with MT5?

If you are using the Web terminal, it is more likely that it is a MT5 account and that means you have to use the MetaTrader v5 terminal or mobile app and not the MT4 (or vice versa).

Selenia McPhee
34
Selenia McPhee  
Fernando Carreiro:

Are you perhaps mixing MT4 with MT5?

If you are using the Web terminal, it is more likely that it is a MT5 account and that means you have to use the MetaTrader v5 terminal or mobile app and not the MT4 (or vice versa).

I have MT4 on my lap top and Mobile devices.
Fernando Carreiro
4376
Fernando Carreiro  
Selenia McPhee: I have MT4 on my lap top and Mobile devices.
Yes, but what was the demo account type that you created via the Web terminal - MT4 or MT5?
Marco vd Heijden
Moderator
8166
Marco vd Heijden  
Please create a new demo account.
Selenia McPhee
34
Selenia McPhee  
Fernando Carreiro:
Yes, but what was the demo account type that you created via the Web terminal - MT4 or MT5?
I Think that might be the problem. 
Selenia McPhee
34
Selenia McPhee  
Marco vd Heijden:
Please create a new demo account.
Do I have to delete the software and re-install or just create a new demo account?
Marco vd Heijden
Moderator
8166
Marco vd Heijden  

You can just delete the old demo account and make a new one.

Selenia McPhee
34
Selenia McPhee  
Marco vd Heijden:

You can just delete the old demo account and make a new one.

Thank you so much, up and running on Lap top and mobile device.
12
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