Service desk not found

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rowsandeenatuladha
49
rowsandeenatuladha  

Dear,

I create a account new for purchase a product. But i can't purchase product. because i can't verify my mobile. i didn't received any sms . But my problem is that i can't find service desk to get help. Is any one have idea where i can contact with mql5 admin.

Bernhard Schweigert
28273
Bernhard Schweigert  
rowsandeenatuladha:

Dear,

I create a account new for purchase a product. But i can't purchase product. because i can't verify my mobile. i didn't received any sms . But my problem is that i can't find service desk to get help. Is any one have idea where i can contact with mql5 admin.


It is strange. The service desk is included in my menu but I recognize the service desk gives since some time only 4 options to open a case which are financial. 

sd

Also, my old requests are all gone. How does it look for others? Is it under maintenance?

Best regards Bernhard

Tonny Obare
72220
Tonny Obare  
Service desk is the one with a spider/beetle icon.
Matthew Todorovski
12121
Matthew Todorovski  
Bernhard Schweigert:

It is strange. The service desk is included in my menu but I recognize the service desk gives since some time only 4 options to open a case which are financial. 

Also, my old requests are all gone. How does it look for others? Is it under maintenance?

Best regards Bernhard

This is correct:

  • The Service Desk no longer exists as it did in the past;
  • All my past requests have been removed by MQL;
  • My "Achievements - Service Desk" has been reset to 0;
  • Any question I ask gets the same response (see screenshot below).
  • MQL care less now than before: maybe too many complaints received and now they prefer to ignore everyone?
  • No one can do anything about it - according to T&C it is "their site" and they can do what they want (basically);
  • MQL site is run for MQL5 benefit, and not to benefit members. We are the "guests" and they can stop site any time (read T&C);
  • Any issues not Financial, ask on Forums and "hope" someone can answer: Blind leading the blind here. Anyone can make up answers which could be incorrect and misleading.








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