Moved signal to the wrong broker

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Bruno Santiago
56
Bruno Santiago  

Hi guys, I mistakenly moved my signal to the wrong broker and now I can't see it on MT5 anymore.

Also, I don't see the option to move signal as I used to see on the cog.


Do you guys have any idea?


Thanks

Eleni Anna Branou
Moderator
6588
Eleni Anna Branou  
Bruno Santiago:

Hi guys, I mistakenly moved my signal to the wrong broker and now I can't see it on MT5 anymore.

Also, I don't see the option to move signal as I used to see on the cog.


Do you guys have any idea?


Thanks

You can't move a signal.

What exactly do you mean?

Bruno Santiago
56
Bruno Santiago  
Eleni Anna Branou:

You can't move a signal.

What exactly do you mean?

When you click on the cog you can see an option "Move subscription" like this:


When you click on "Move subscription" you'll be able to change the broker server and the login:

What happened is that I moved it to the wrong server and now I don't have the "Move subscription" option under the cog anymore.

Do you get it?

Eleni Anna Branou
Moderator
6588
Eleni Anna Branou  
Bruno Santiago:

When you click on the cog you can see an option "Move subscription" like this:


When you click on "Move subscription" you'll be able to change the broker server and the login:

What happened is that I moved it to the wrong server and now I don't have the "Move subscription" option under the cog anymore.

Do you get it?

I see, thats a new option from MQL5 and its good news, because a lot of subscribers were asking for this.

As for your problem, I don't know, maybe the move option is only valid once, or you need some time, before you move it again.

You can contact the Service Desk (4th option) about it.

Bruno Santiago
56
Bruno Santiago  
Eleni Anna Branou:

I see, thats a new option from MQL5 and its good news, because a lot of subscribers were asking for this.

As for your problem, I don't know, maybe the move option is only valid once, or you need some time, before you move it again.

You can contact the Service Desk (4th option) about it.

Yeah, I hope it's just a matter of time and I'll be able to move it back.

They say to use the Service Desk to request things, can I use it to ask questions like this?

Eleni Anna Branou
Moderator
6588
Eleni Anna Branou  
Bruno Santiago:

Yeah, I hope it's just a matter of time and I'll be able to move it back.

They say to use the Service Desk to request things, can I use it to ask questions like this?

They've downgraded the Service Desk to financial matters only.

They usually don't deal with this kind of things anymore.

Bruno Santiago
56
Bruno Santiago  
Eleni Anna Branou:

They've downgraded the Service Desk to financial matters only.

They usually don't deal with this kind of things anymore.

Got it, I appreciate your help. I will give it a couple of days; I hope I won't need to unsub and sub again. =/
Bruno Santiago
56
Bruno Santiago  
I got it fixed using the service desk. :)
Eleni Anna Branou
Moderator
6588
Eleni Anna Branou  
Bruno Santiago:
I got it fixed using the service desk. :)

Well done Bruno!

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