EA not working

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Hiram Eckstein
141
Hiram Eckstein  
What is the policy when a EA is not working? I tried it  with a demo account. It worked. Bu when I bought it, and traded with a real account, nothing happened. Not a single trade. I have sent a comment on his website. Just bought it yesterday.
Eleni Anna Branou
Moderator
6580
Eleni Anna Branou  
Hiram Eckstein:
What is the policy when a EA is not working? I tried it  with a demo account. It worked. Bu when I bought it, and traded with a real account, nothing happened. Not a single trade. I have sent a comment on his website. Just bought it yesterday.

First, contact the author, if does not reply within a reasonable time limit (I would say 2-3 days) then contact the Service Desk.

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