close trade

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Krisdebeck
9
Krisdebeck  
i am trying to access mymoney but support keeps telling me to contact my account manager.  I cannot contact him so need to know how to close trades so I can get money  please some one tell a total beginner
Ahmad Zuhairdi Noh
5944
Ahmad Zuhairdi Noh  
Krisdebeck:
i am trying to access mymoney but support keeps telling me to contact my account manager.  I cannot contact him so need to know how to close trades so I can get money  please some one tell a total beginner

First of all, if its hard to contact your account manager, maybe it's a time to change a broker.

Well, basically you are saying that your broker is denying your withdrawal request due to an existing open trade?

Then, close it by using the same method you open the trade. Is it by phone? or using a platform (like a MetaTrader or web trader), but

If your request still been denied after all the trade has been closed, then you should really need to re-read their term and conditions.

Good luck.

Guufuj Forex
101
Guufuj Forex  
Krisdebeck:
i am trying to access mymoney but support keeps telling me to contact my account manager.  I cannot contact him so need to know how to close trades so I can get money  please some one tell a total beginner

Which broker?

Eleni Anna Branou
Moderator
6601
Eleni Anna Branou  
Krisdebeck:
i am trying to access mymoney but support keeps telling me to contact my account manager.  I cannot contact him so need to know how to close trades so I can get money  please some one tell a total beginner

How did you opened these trades?

If you did it through a MT platform or your mobile, go there again and close the trades.

If you did it through your broker, then contact them.

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