payment for subscriptions

 
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
 
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ

Hi, you can write your issue to service desk that described at https://www.mql5.com/en/forum/628

They will help you.

Get in touch with developers using Service Desk!
Get in touch with developers using Service Desk!
  • 2010.03.09
  • www.mql5.com
We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them.
 
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ


Have you logged into your MT4 platform with your MQL5 community details?

(MT4 >> Tools >> Options >> Community)

You may see your $20 balance in MQL5 website, but it may be not available in your MT4 platform for signal subscription.

Reason: