Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
- Discussion of article "General information on Trading Signals for MetaTrader 4 and MetaTrader 5"
- Payment
- Can't subscribe to a signal with a coupon.
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
Hi, you can write your issue to service desk that described at https://www.mql5.com/en/forum/628
They will help you.

Get in touch with developers using Service Desk!
- 2010.03.09
- www.mql5.com
We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them.
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
Have you logged into your MT4 platform with your MQL5 community details?
(MT4 >> Tools >> Options >> Community)
You may see your $20 balance in MQL5 website, but it may be not available in your MT4 platform for signal subscription.

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