payment for subscriptions

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russ
10
russ  
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ
Yohana Parmi
5003
Yohana Parmi  
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ

Hi, you can write your issue to service desk that described at https://www.mql5.com/en/forum/628

They will help you.

Get in touch with developers using Service Desk!
Get in touch with developers using Service Desk!
  • 2010.03.09
  • www.mql5.com
We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them.
Eleni Anna Branou
Moderator
6670
Eleni Anna Branou  
russ:
Hi Can anyone help. I deposited $20 into my MQL5 account which I can see. When I try to use it to pay for a subscription it fails every time. Why will it not pay for the subscription? Many thanks Russ


Have you logged into your MT4 platform with your MQL5 community details?

(MT4 >> Tools >> Options >> Community)

You may see your $20 balance in MQL5 website, but it may be not available in your MT4 platform for signal subscription.

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