MT5 Installer Issue - page 2
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If you do decide to take the plunge, the free upgrade to Windows 10 has technically finished.
However, if you are somebody who uses "assistive technologies" in Windows you're still good to go... You use the magnifier tool, right?
You could probably repair your install, but TBH I find it more effort than just reinstalling.Nice piece of info. Yes, I make extensive use of the magnifier tool, of course...
I'll dual boot it for a while I think. I can't face reinstalling everything in one go!
Hey, I appreciate this is slightly off-topic for a MQL5 forum, but I was hoping someone could give me a quick answer.
I've tried download the MT5 installer from a couple of brokers, and direct from the MetaTrader site itself, but the installer will not run.
Upon checking the event log, the following is present:
Faulting module name: mt5setup.exe, version: 5.0.0.1503, time stamp: 0x00075600
Exception code: 0xc0000096
Fault offset: 0x0000a19a
Faulting process id: 0x1158
Faulting application start time: 0x01d289dcf9bd527f
Faulting application path: F:\Downloads\mt5setup.exe
Faulting module path: F:\Downloads\mt5setup.exe
Report Id: 3f39b46b-f5d0-11e6-82ea-1c6f6535a3ae
Faulting package full name:
Faulting package-relative application ID:
I appreciate this is something of a generic error code, but someone might have seen the same.
I'm running Windows 8.1 Pro , haven't had issues with any other program I've tried to install. Tried running it off another drive, with no success.
Firewall is disabled, UAC is turned off so everything runs automatically as Admin. I've tried compatibility mode for all previous versions of Windows, no difference.
Many thanks
did you check the services from task manager? Take a look at the services.
I'm also experiencing this problem. There are a couple more related errors though. I would like to ask if the OP has Visual Studio installed? I'm noticing that a series of 8 errors get generated by running the MT installer. Two of them are related to VSSetup. I won't post all the errors here because some of them are pretty long. But here are the major errors I'm seeing in chronological order. I don't think the issue is actually missing system files or hard disk errors as the logs suggest. Unfortunately, the offered solution usually isn't the one that will fix the problem. To me, it seems more like it's related to either not having access to a temp folder needed to download files, or a required library that might be missing.
I have Windows Defender disabled via group policy.
Windows Firewall is turned off.
I use MalwareBytes Anti-Malware with real-time protection for my malware protection. I've tried disabling it with no change in results.
Perhaps the OP could say whether or not anything I've stated here matches his system, and we may be able to use that information to find the cause (and solution) of the problem.
Faulting module name: mt4setup.exe, version: 5.0.0.1503, time stamp: 0x00075600
Exception code: 0xc0000409
Fault offset: 0x0000a19a
Faulting process id: 0xb60
Faulting application start time: 0x01d28ee1ff2e13e1
Faulting application path: C:\Users\tstivers\Downloads\mt4setup.exe
Faulting module path: C:\Users\tstivers\Downloads\mt4setup.exe
Report Id: e717cb9f-a0c6-4e04-acc8-8b965cae7586
Faulting package full name:
Faulting package-relative application ID:
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: mt4setup.exe
P2: 5.0.0.1503
P3: 00075600
P4: mt4setup.exe
P5: 5.0.0.1503
P6: 00075600
P7: 0000a19a
P8: c0000409
P9: 00000015
P10:
Attached files:
\\?\C:\Users\tstivers\AppData\Local\Temp\WER5512.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER55CF.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mt4setup.exe_e7d44932c5c934d6f93d23f717a2363e993af9_1ce60369_cab_30c655dd\memory.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mt4setup.exe_e7d44932c5c934d6f93d23f717a2363e993af9_1ce60369_cab_30c655dd\triagedump.dmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mt4setup.exe_e7d44932c5c934d6f93d23f717a2363e993af9_1ce60369_cab_30c655dd
Analysis symbol:
Rechecking for solution: 0
Report Id: e717cb9f-a0c6-4e04-acc8-8b965cae7586
Report Status: 4
Hashed bucket:
Faulting module name: mt4setup.exe, version: 5.0.0.1503, time stamp: 0x00075600
Exception code: 0xc0000096
Fault offset: 0x0000a19a
Faulting process id: 0xb60
Faulting application start time: 0x01d28ee1ff2e13e1
Faulting application path: C:\Users\tstivers\Downloads\mt4setup.exe
Faulting module path: C:\Users\tstivers\Downloads\mt4setup.exe
Report Id: e8a5c4fb-8e07-47ac-bcc5-9a05cd64bc52
Faulting package full name:
Faulting package-relative application ID:
Program: Setup
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
I'm having the same exact issue. I have visual studio 2015 and 2017 installed in Windows 10 64 bit on Dell XPS 15.
You can write to the service desk (to the developers) for their suggestions/advice or for possible improvement/fixing.
I'm having the same exact issue. I have visual studio 2015 and 2017 installed in Windows 10 64 bit on Dell XPS 15.
I think i might have found a workaround solution. You can create a new offline user account in Win 10 and install MetaTrader for all users.