Download MetaTrader 5

Need Help Cannot install a purchased EA

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CMurakami
91
CMurakami  

I purchased an EA from the marketplace. My MT4 says the EA has been downloaded but when I go to install it says installation failed.

I have attempted to contact support but no response. Is there a preferred email address to ask for help? Is there another way to contact support other than the system email? 

I could use some guidance and resources to solve this problem.

Thanks very much. 

CMurakami 

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