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MT4 Platform - no loggin possible, Error Messege "general Error"

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MaaTini
224
MaaTini  

hello community

since some days, I am unable to loggin in my MT4 platform, even real account and demo

and even a recent downloaded demo does not react on my loggin attempts

in the journal, it show following : " connection failed ( general error ) "

what could cause this problem ?

thanks for any help

saparudin
280
saparudin  
this case is same with me ... https://forum.mql4.com/62162#937835 ...
saparudin
280
saparudin  

iam use windows 7 ultimate 64 bit

qjol
3243
qjol  
try B628
Alain Verleyen
Moderator
32848
Alain Verleyen  
TenCent:

hello community

since some days, I am unable to loggin in my MT4 platform, even real account and demo

and even a recent downloaded demo does not react on my loggin attempts

in the journal, it show following : " connection failed ( general error ) "

what could cause this problem ?

thanks for any help

I suggest you to ask to your broker and eventually write to the ServiceDesk of Metaquotes.
MaaTini
224
MaaTini  
MaaTini
224
MaaTini  

it does not happen with only one broker - it happens to all my MT4 platforms on my pc

maybe there is something ( virus/malware ) what is blocking the application?

I ran out of ideas....

Ian Venner
2584
Ian Venner  

do you have a firewall

SYED NAUFAL GADDAFI
1399
SYED NAUFAL GADDAFI  
SDC:

do you have a firewall


That could be the culprit.
saparudin
280
saparudin  
deysmacro:

That could be the culprit.

i have same issue too and i uninstall antivirus and firewall but still failed connect ...

saparudin
280
saparudin  
deysmacro:

That could be the culprit.

can u help me with team viewer ????
12
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