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afcobra2
6
afcobra2 2014.02.16 16:24 

Okay, a few days ago, I opened up a BTC-E account because I knew I could trade on 3:1 margin using Meta Trader 4. So I funded BTC-E with $450.

The $450 hit the BTC-E account just fine. I then transferred it to one of the Meta Trader account numbers I had established. Problem is, I put the $450 in an account that you can't OPEN ORDERS from. Not sure what kind of account it was. So I opened another MT account through BTC-E that I can actually use for trading. I can login to both accounts just fine through BTC-E. The $450 is stuck in one of the accounts I can't trade from, and I can't get it to transfer to the NEW account that I CAN trade from.

I've already done a transfer from that account with the $450 to the NEW account that I want to trade from, but it's been 2 1/2 days, and the money is still in the old account just sitting there. I put in a support ticket to BTC-E over 48 hours ago and I have heard nothing. The Ticket I submitted even says "Unassigned" so they haven't even started to work on it.

I'm available on any chat client if you can help me get this straightened out. I can give you error messages, screenshots.. whatever you need to help me get this figured out.

Please advise. I need some serious help. Thanks in advance! Here is a screenshot of what I see on my MT screen through BTC-E....

Ubzen
Moderator
5394
Ubzen 2014.02.16 16:36  
afcobra2:

Okay, a few days ago, I opened up a BTC-E account because I knew I could trade on 3:1 margin using Meta Trader 4. So I funded BTC-E with $450.

The $450 hit the BTC-E account just fine. I then transferred it to one of the Meta Trader account numbers I had established. Problem is, I put the $450 in an account that you can't OPEN ORDERS from. Not sure what kind of account it was. So I opened another MT account through BTC-E that I can actually use for trading. I can login to both accounts just fine through BTC-E. The $450 is stuck in one of the accounts I can't trade from, and I can't get it to transfer to the NEW account that I CAN trade from.

I've already done a transfer from that account with the $450 to the NEW account that I want to trade from, but it's been 2 1/2 days, and the money is still in the old account just sitting there. I put in a support ticket to BTC-E over 48 hours ago and I have heard nothing. The Ticket I submitted even says "Unassigned" so they haven't even started to work on it.

I'm available on any chat client if you can help me get this straightened out. I can give you error messages, screenshots.. whatever you need to help me get this figured out.

Please advise. I need some serious help. Thanks in advance! Here is a screenshot of what I see on my MT screen through BTC-E....

If you're having problems with your broker, please contact regulators they're registered with.

This is a developer/trader forum ... no-one here can help you with your broker issues.

Also: Individual brokers cannot be discussed. Anyone with broker specific comments, please PM him directly.

Thanks everyone for understanding.

whroeder1
13610
whroeder1 2014.02.16 16:42  
Do you really expect any of us users to be able to help you. Only your broker can transfer funds.
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