System crashes, need help.

 

Dear moderators or other member who can help,


I tried to run my EA in my computers (I have 2 computers with windows XP) and it worked WITHOUT any problem. When 2 of my friends tried with XP and Vista there was

crash error. These is Vista error :


There has been a critical error Time : 2008.09.30 11:40 Program : Client Terminal Version : 4.00 (build: 217, 02 Jul 2008) OS : Windows Vista Professional 6.0 Service Pack 1 (Build 6001) Processors : 2 x X86 (level 15) Memory : 2029436/1125296 kb Exception : C0000005 Address : 00461F92 Access Type : read Access Addr : 24D8DCD3

Registers : EAX=04F6FF68 CS=001b EIP=00461F92 EFLGS=00010216 : EBX=24D8DCD3 SS=0023 ESP=0388FEF4 EBP=0388FF2C : ECX=04F6FF68 DS=0023 ESI=0045F62C FS=003b : EDX=00000097 ES=0023 EDI=03125E24 GS=0000 Stack Trace : 00454D53 76DA2DEB 76CF4911 7717E4B6 : 7717E489 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 : 00000000 00000000 00000000 00000000 Modules :.....(there were a lot files displayed)


Kindly help,

Thank you

 
Try recompiling the EA on their machines.
 
phy:
Try recompiling the EA on their machines.

It is not a free EA. Its impossible to do that :) I must give them the ex4 file

 
Oh, I don't mix customers and friends.
 
phy:
Oh, I don't mix customers and friends.

They dont need to buy it, but the code should not be known by them :D. Thanks anyway

 
Your friends use same bild of MT4, as You?
 
D500_Rised:
Your friends use same bild of MT4, as You?

Yes, he uses build 217 as follows :


There has been a critical error
Time : 2008.10.01 14:02
Program : Client Terminal
Version : 4.00 (build: 217, 02 Jul 2008)
OS : Windows XP Professional 5.1 Service Pack 3 (Build 2600)
Processors : 2 x X86 (level 6)
Memory : 1300460/477840 kb
Exception : C0000005
Address : 004625BB
Access Type : read
Access Addr : 9922A706

Registers : EAX=01AD1338 CS=001b EIP=004625BB EFLGS=00010202
: EBX=9922A706 SS=0023 ESP=02A4FF2C EBP=02A4FF64
: ECX=01AD1338 DS=0023 ESI=0045F62C FS=003b
: EDX=000000B4 ES=0023 EDI=01B98E2C GS=0000

Stack Trace : 00454D53 7C80B713 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000

 
felice_ina:

Yes, he uses build 217 as follows :


There has been a critical error
Time : 2008.10.01 14:02
Program : Client Terminal
Version : 4.00 (build: 217, 02 Jul 2008)
OS : Windows XP Professional 5.1 Service Pack 3 (Build 2600)
Processors : 2 x X86 (level 6)
Memory : 1300460/477840 kb
Exception : C0000005
Address : 004625BB
Access Type : read
Access Addr : 9922A706

Registers : EAX=01AD1338 CS=001b EIP=004625BB EFLGS=00010202
: EBX=9922A706 SS=0023 ESP=02A4FF2C EBP=02A4FF64
: ECX=01AD1338 DS=0023 ESI=0045F62C FS=003b
: EDX=000000B4 ES=0023 EDI=01B98E2C GS=0000

Stack Trace : 00454D53 7C80B713 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000 00000000 00000000
: 00000000 00000000


There is more error log from another friend :

There has been a critical error
Time : 2008.10.01 19:09
Program : Client Terminal
Version : 4.00 (build: 217, 02 Jul 2008)
OS : Windows XP Professional 5.1 Service Pack 2 (Build 2600)
Processors : 1 x X86 (level 6)
Memory : 1300592/665816 kb
Exception : C0000005
Address : 0046285A
Access Type : read
Access Addr : 4D6AFBAF

 
May be, representatives of MetaQuotes Corp. can help your problem only.
 
update "problem" client terminal to 218th build
 
D500_Rised:
May be, representatives of MetaQuotes Corp. can help your problem only.

Thank you

Reason: