What the Hell is Fibo Group's problem?

 
I have opened my account, transfered funds, and completed all paperwork I've been asked for. No email has been reponded to in the last week, no further instruction has been given to complete the process, and I have quite a few thousand dollars sitting in La La land doing nothing!!! I email them with no response!!! What the hell is the problem??? Has anyone else had the issue of no reponse or poor customer service?
 

Phone number:
+41 43 343 97 27

Reason: