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magnia1  
Hey there,
I once got a warning message after I reached the limit,  and there are 2 things that concern me: 
— the tool did not close the deals automatically, I had to do it by hand even though I allowed algo trading in the settings, 
— and secondly, the big red message does not go away even though it's been 2 days since then.
Could you please help me resolve these?
Adam Charles Dickenson  
magnia1 #:
Hey there,
I once got a warning message after I reached the limit,  and there are 2 things that concern me: 
— the tool did not close the deals automatically, I had to do it by hand even though I allowed algo trading in the settings, 
— and secondly, the big red message does not go away even though it's been 2 days since then.
Could you please help me resolve these?

Yes of course, 

I am sorry this has happened to you, let me find out just a couple of details from your trading account set up first so I can debug the bot.

Thank you for bringing this to my attention, unusual as I did test it thoroughly. 

As well if possible could you please screenshot the experts tab and the journal around the time the trades were meant to be closed?

Q1.

Had you previously allowed one-click trading before on your metatrader 5 terminal? It is possible that if you have not tried to close trades previously with one-click trading then it may cause an issue, would be good to know for future reference that way I may update the instructions.

Q2. 

Was the Equity Defense running and the terminal open? The terminal must be open for the trades to be closed by the bot. If the terminal is not constantly running then it could cause issues so its important to run this with a VPS as with all EAs.

Again very sorry for this one, I hope I can resolve this issue very shortly.

As for the label not being removed let me add that update in right now, I must of missed a small part in the source code.

Sincere apologies, I await your response then I will move forward with debugging. 



 

Adam Charles Dickenson  
Adam Charles Dickenson #:

Yes of course, 

I am sorry this has happened to you, let me find out just a couple of details from your trading account set up first so I can debug the bot.

Thank you for bringing this to my attention, unusual as I did test it thoroughly. 

As well if possible could you please screenshot the experts tab and the journal around the time the trades were meant to be closed?

Q1.

Had you previously allowed one-click trading before on your metatrader 5 terminal? It is possible that if you have not tried to close trades previously with one-click trading then it may cause an issue, would be good to know for future reference that way I may update the instructions.

Q2. 

Was the Equity Defense running and the terminal open? The terminal must be open for the trades to be closed by the bot. If the terminal is not constantly running then it could cause issues so its important to run this with a VPS as with all EAs.

Again very sorry for this one, I hope I can resolve this issue very shortly.

As for the label not being removed let me add that update in right now, I must of missed a small part in the source code.

Sincere apologies, I await your response then I will move forward with debugging. 



 

I have just tested the bot once more and it closed the trades, although one thing I must mention is it will only close the trades once you EXCEED the loss limit for the day, so in this case it was 0.01% over the 0.5% daily loss limit in this screenshot here, the below example you can see within the Experts tab at 20:50:35.657 server time the maximum daily loss reached, then at 20:50:35.918 server time it started closing the trades, 

I will await your reply on the questions as well so I know what may be the issue and so I can improve your experience using my tools.

Adam Charles Dickenson  
magnia1 #:
Hey there,
I once got a warning message after I reached the limit,  and there are 2 things that concern me: 
— the tool did not close the deals automatically, I had to do it by hand even though I allowed algo trading in the settings, 
— and secondly, the big red message does not go away even though it's been 2 days since then.
Could you please help me resolve these?

Also if I could please have the name of your broker? that way I can check some things there maybe the method of closing positions is not allowed etc, I will be thorough.

Adam Charles Dickenson  
magnia1 #:
Hey there,
I once got a warning message after I reached the limit,  and there are 2 things that concern me: 
— the tool did not close the deals automatically, I had to do it by hand even though I allowed algo trading in the settings, 
— and secondly, the big red message does not go away even though it's been 2 days since then.
Could you please help me resolve these?

upon a thorough inspection:

- I can confirm that open positions are closed automatically

- pending orders are not closed automatically (Will make this update right now)

- awaiting the 24 hour period to be completed with my terminal running on a VPS to confirm if the label will be removed automatically, if not I will patch this ASAP.

Thank you for your comment and bringing this to my attention, sorry for any inconvenience. 

Adam Charles Dickenson  
magnia1 #:
Hey there,
I once got a warning message after I reached the limit,  and there are 2 things that concern me: 
— the tool did not close the deals automatically, I had to do it by hand even though I allowed algo trading in the settings, 
— and secondly, the big red message does not go away even though it's been 2 days since then.
Could you please help me resolve these?

All issues have been resolved and are within the new update which is available for download on the bots market listing.

Thank you very much for bringing this to my attention again and sorry for any inconvenience. 

Simply close the current chart you have for the time being and open a new one to remove the old label and you should be all set!

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