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Payment past verification time yet unpaid- And Service help just bot

Hi guys, I have money that has passed the 7 days and not yet cleared. The service desk is just giving Bot automated responses. There was no option to describe my issue under Financial Issues. How can I go about this

Seperate Include(.mqh) file in my code that I want to sell

I have developed a script that uses a .mqh file and I want to sell it on the market. The problem is that this .mqh file is inside my machine and if I try to upload my .ex4 file to sell on the market, I fear the person on the other side may not be able to use this script. How do I go about this