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Andrew Young
Andrew Young 2012.11.29 04:46 

After updating to build 730 today, the program randomly crashes on startup. It will run if I open it again, but the Strategy Tester will not work.

Here is the information from the terminal crash:

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    terminal64.exe
  Application Version:
  Application Timestamp:    00712400
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec4aa8e
  Exception Offset:    00000000000926ba
  Exception Code:    c0000409
  Exception Data:    0000000000000000
  OS Version:    6.1.7601.
  Locale ID:    1033
  Additional Information 1:    e4b6
  Additional Information 2:    e4b62901ff6b9ac7d6e7c7b8004037ab
  Additional Information 3:    e4b6
  Additional Information 4:    e4b62901ff6b9ac7d6e7c7b8004037ab

If I attempt to start it again, it will run. Here are the entries in the Journal after startup:

GN    0    Terminal    21:24:18    MetaTrader 5 x64 build 730 started (MetaQuotes Software Corp.)
OH    0    Terminal    21:24:19    OpenCL initialization skipped due to critical error. Please update video drivers.
JK    2    Terminal    21:24:19    OpenCL will be initialized during terminal's next launch.

By the way, I am running the latest video drivers for my card.

When I attempt to run the Strategy Tester, I get the message "MetaTrader 5 Strategy Tester Agent has stopped working". The Tester Journal shows "tester agent authorization error". Note that I am not using remote agents. Here is the crash log from the tester agent:

Problem signature:
  Problem Event Name:   BEX64
  Application Name:     metatester64.exe
  Application Version:
  Application Timestamp:        0028c400
  Fault Module Name:    StackHash_672d
  Fault Module Version:
  Fault Module Timestamp:       00000000
  Exception Offset:     0000000000000000
  Exception Code:       c0000005
  Exception Data:       0000000000000008
  OS Version:   6.1.7601.
  Locale ID:    1033
  Additional Information 1:     672d
  Additional Information 2:     672db6209e495f1e173e050c86ae8a64
  Additional Information 3:     37e8
  Additional Information 4:     37e8bf7158825ff1bfd30e79d30effe5

I have tried uninstalling and reinstalling MetaTrader 5, updating my video card drivers, as well as rebooting my computer. Nothing works.

By the way, I am finishing up a book on MQL5, and this really throws a wrench in things.

Andrew Young
Andrew Young 2012.11.29 05:03  


Okay, so this was fixed quickly. I am using an AMD video card, and was experiencing a problem with another unrelated app crashing on Windows login (kdbsync.exe). The problem and solution are detailed here:

I had to uninstall the "AMD APP SDK Runtime" using the AMD Catalyst Install Manager. After applying the fix, the MetaTrader crashes were fixed as well. It appears the problem is related to OpenCL and some software installed with the latest AMD drivers.

Kdbsync.exe has stopped working?
Kdbsync.exe has stopped working?
  • 2012.10.07
  • Cheezman
I keep getting this message every time I start Windows, or "AMD Vision Control Center." It just started happening earlier today, and I have no reason as to why; because...
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