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1) For everyone who struggles in the same situation, keep in mind that the holidays exist! :)
The answer from MQL5 Support Team:
2) In case you are abroad and you want to withdraw money from MQL5 account, keep in mind that MQL5 provide us security check related to the location. You can withdraw your money only from country you set as "your location" in account settings. Otherwise you have to count with finance limitation.
Hopefully, my situation will help you guys in the future!
Hello, what happend with your ticket? it was solved? and if so, how much time passed?? Regards