MetaTrader VPS started but disconnected — logs unavailable (TLS timeout)

[10011632212]

Hello,

I am experiencing a technical issue with a paid MetaTrader 5 Virtual Hosting subscription.

Environment:

• Broker server: OANDATMS-MT5

• Hosting server: VPS Frankfurt FRA3 01

• Local MT5 terminal: build 6157

• Date: November 9, 2026

Problem:

I migrated six charts containing six Expert Advisors to the VPS. The local terminal journal confirms:

6 charts of 7 prepared to synchronize 8 files prepared to synchronize migration processed status is 'started'

However, the VPS status shows:

• Status: Started

• Connection: Disconnected

• Push notifications: Disabled

Both the Terminal and Experts journals on the VPS are empty. When attempting to retrieve the logs, the local terminal reports:

invalid zip archive of logs
invalid zip archive of logs (tls - read timeout for 45000 ms)

Troubleshooting already performed:

1. Verified that the local MT5 terminal connects correctly to the broker.

2. Confirmed the correct trading account and broker server.

3. Stopped and restarted the VPS.

4. Rechecked the connection status and attempted to retrieve the VPS logs again.

The problem persists.

Questions:

1. What could cause the VPS to remain disconnected after a successful migration?

2. Could the log retrieval errors indicate a problem with the hosting instance?

3. How can I request a technical investigation or transfer to another hosting server?

Any assistance from MetaQuotes support or experienced users would be appreciated.

Thank you.