Account Issue

[Evan]

Good afternoon,

I am having an issue resetting my password and I realized I never even received the initial password email and purchased a product. Reset emails never arrive (whitelist + spam checked). I can see the purchase while logged in but I need the password to activate in MT5. Account is locked for password change. 

Any advice would be helpful as the AI assistant said, make a new account. 

Thanks

[Ryan L Johnson]

Evan:
I am having an issue resetting my password and I realized I never even received the initial password email and purchased a product. Reset emails never arrive (whitelist + spam checked). I can see the purchase while logged in but I need the password to activate in MT5. Account is locked for password change.

You need to contact the Service Desk: https://www.mql5.com/en/users/evantauber/servicedesk

That is the extent to which this Forum can help.

[Evan]

Ryan L Johnson #:

You need to contact the Service Desk: https://www.mql5.com/en/users/evantauber/servicedesk

That is the extent to which this Forum can help.

Sadly, I already did. its an AI that leads to, make a new account. Which would not been an issue if I had not already purchased a product. 

[Ryan L Johnson]

Evan #:
Sadly, I already did. its an AI that leads to, make a new account. Which would not been an issue if I had not already purchased a product. 

The Service Desk bot formerly patched users through to open a Support Ticket for humans to review and then reply within about 3 days. That patch-through only applied to financial issues and/or mql5.com account issues. A public notice to that effect preceded the bot prompts at that time.

I haven't used the Service Desk bot since then. Either the bot has changed, or you didn't follow the mql5.com account prompts correctly. "Coaching" users through to a Support Ticket is prohibited here in the Forum, so that's all that I can say.

[Evan]

Ryan L Johnson #:

The Service Desk bot formerly patched users through to open a Support Ticket for humans to review and then reply within about 3 days. That patch-through only applied to financial issues and/or mql5.com account issues.

I haven't used the Service Desk bot since then. Either the bot has changed, or you didn't follow the mql5.com account prompts correctly. "Coaching" users through to a Support Ticket is prohibited here in the Forum, so that's all that I can say.

Thank you for your help. I tried to make a new account with 3 different email servers, and none received the initial password email so I would assume its a website issue. I will try some other options with the Service desk. Have a good day

 

[Ryan L Johnson]

Evan #:https://www.mql5.com/en/contact
Thank you for your help. I tried to make a new account with 3 different email servers, and none received the initial password email so I would assume its a website issue. I will try some other options with the Service desk. Have a good day[.]

You're welcome. By the way, having more than one mql5.com account simultaneously is also prohibited. Perhaps that is your issue. If necessary, you can still reach the Service Desk/bot without an account at: https://www.mql5.com/en/contact   Just click on "Create a request for support".