Verified User application rejected without reason, Service Desk unreachable

[Rene Schimmel]

Hello,

I applied for Verified User status on my account reneschimmel.fx in order to register a Signal for a live account. My Sumsub ID verification was rejected without any reason given, and I then received a formal "Your application has been rejected" message with no explanation, and an explicit warning not to create a new account.

I would like to understand why the application was rejected and whether it can be reviewed or resubmitted, but I have not been able to reach a human on any support channel:

The "Contacts and requests" link in the site footer leads to the automated chat bot.

The "Service Desk" link in my Profile's left-hand menu leads to the same bot.

www.mql5.com/en/contact also leads to the same bot.

In all three cases the bot only offers pre-written suggested articles with no option to describe my specific case or reach a person.

Could a moderator or staff member please look into this, or point me to a channel that actually reaches a human for a rejected verification review? I do not want to create a second account, as instructed.

Thank you,

Rene Schimmel

[Oleksandr Medviediev]

reneschimmel.fx:

Hello,

I applied for Verified User status on my account reneschimmel.fx in order to register a Signal for a live account. My Sumsub ID verification was rejected without any reason given, and I then received a formal "Your application has been rejected" message with no explanation, and an explicit warning not to create a new account.

I would like to understand why the application was rejected and whether it can be reviewed or resubmitted, but I have not been able to reach a human on any support channel:

The "Contacts and requests" link in the site footer leads to the automated chat bot.

The "Service Desk" link in my Profile's left-hand menu leads to the same bot.

www.mql5.com/en/contact also leads to the same bot.

In all three cases the bot only offers pre-written suggested articles with no option to describe my specific case or reach a person.

Could a moderator or staff member please look into this, or point me to a channel that actually reaches a human for a rejected verification review? I do not want to create a second account, as instructed.

Thank you,

Rene Schimmel

You must contact Service Desk, as this type of support is strictly not handled through the forum.

Follow the prompts in the chatbot in the correct order. The system will eventually allow you to submit a ticket to speak with a support agent.

https://www.mql5.com/en/ contact