Financial operations are limited issue - existing Ticket or new

 

I recently had a ticket about withdrawing own funds (one time) which got approved and i successfulyl withdrew. At the same time I was also changing my Broker and VPS and even bought some new EAs. So my Card Issuer blocked my card as they were concerned yesterday. I reached out to them, they asked me to evrify my transactiosn with mql which I did and afterwards they unblocked my card. An hour later I was trying to top up my account with a little amount to buy an EA. However in this moment I got the error and ever since have "Financial operations are limited" displayed in top.


Now my ticket about withdrawing own fund sis still open as I was orginally given time until 11.09 , however this is already sucessfully resolved and over. Im wondering how I can get the current issue , which is DRASTIC for me, resolved the fastest by opening a new ticket or adressing it in the current open one?


Currently I cant update EAs that i bought, cant buy ne wones, cant sell my own EA etc so I have a high interest to get this resolved as fast as possible.

 
Michael Arthur Schorr:

I recently had a ticket about withdrawing own funds (one time) which got approved and i successfulyl withdrew. At the same time I was also changing my Broker and VPS and even bought some new EAs. So my Card Issuer blocked my card as they were concerned yesterday. I reached out to them, they asked me to evrify my transactiosn with mql which I did and afterwards they unblocked my card. An hour later I was trying to top up my account with a little amount to buy an EA. However in this moment I got the error and ever since have "Financial operations are limited" displayed in top.


Now my ticket about withdrawing own fund sis still open as I was orginally given time until 11.09 , however this is already sucessfully resolved and over. Im wondering how I can get the current issue , which is DRASTIC for me, resolved the fastest by opening a new ticket or adressing it in the current open one?


Currently I cant update EAs that i bought, cant buy ne wones, cant sell my own EA etc so I have a high interest to get this resolved as fast as possible.

You must contact Service Desk, as this type of support is strictly not handled through the forum.
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yes but would it be best to open a new ticket or use the existing one?
 
Michael Arthur Schorr #:
yes but would it be best to open a new ticket or use the existing one?
It's better to send a new comment in the existing ticket.
 
ok thnak you i just used the existing ticket instea dof closing it and opening a new one.