Is this identity verification request from Service Desk legitimate? - page 2

[Ruben Achitei]

One Mllion #:

Yes, that's exactly the page I used:
https://www.mql5.com/en/users/OneMillion/servicedesk

However, it only opens the MQL5 Helper chatbot. It asks me to choose categories such as Finance, VPS, Account, etc., but I cannot find any option to contact a human support agent directly.

Could you please tell me which category or steps you used to reach a real support representative?

Write there directly, choose something about the payment and this is it

[One Mllion]

Ruben Achitei #:
Write there directly, choose something about the payment and this is it

Thank you! Your guidance helped me reach the support team. I really appreciate your time and assistance. Have a great day!