Urgent-declined by issuing bank- payment not accepted
Dear Admins and Community Members,
Could you please guide me?
Unfortunately, I have been unable to complete my payment.
I contacted my bank regarding the issue. They confirmed that my credit card is active, has sufficient available funds, and that all of my card details are correct. However, they advised me to contact the MQL5 platform because, from their side, the transaction was not declined or blocked.
Has anyone experienced the same issue before? If so, could you please let me know how you managed to resolve it?
Any advice, suggestions, or information would be greatly appreciated. I would be very grateful for any guidance you can provide.
Thank you very much for your time and assistance. I look forward to your reply.
Your home country has little to no financial restrictions.
If this is your first mql5.com transaction, maybe the high amount was flagged.
Contact the mql5.com Service Desk (your Profile==>left side menu==>Service Desk).
Doğduğunuz ülkede neredeyse hiç finansal kısıtlama yok.
Eğer bu mql5.com üzerinden yaptığınız ilk işlemse, yüksek tutar işaretlenmiş olabilir.
mql5.com Servis Masası ile iletişime geçin (Profiliniz == > sol menü == > Servis Masası).
yes i did,contacted with help desk already
just wanted to know if other users had the same situation in the past and how did they solve it ?
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Dear Admins and Community Members,
Could you please guide me?
Unfortunately, I have been unable to complete my payment.
I contacted my bank regarding the issue. They confirmed that my credit card is active, has sufficient available funds, and that all of my card details are correct. However, they advised me to contact the MQL5 platform because, from their side, the transaction was not declined or blocked.
Has anyone experienced the same issue before? If so, could you please let me know how you managed to resolve it?
Any advice, suggestions, or information would be greatly appreciated. I would be very grateful for any guidance you can provide.
Thank you very much for your time and assistance. I look forward to your reply.