Unable to register as a seller in MQL5 - how to fix it?

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Your application has been rejected

Sorry, your application has not passed automated checks and has been rejected. You have correctly filled the required data, but the Verified User status could not be granted to you for security and service transparency reasons.

Please do not create a new account for a repeated application. All checks are performed automatically.

We do not provide specific reasons for the rejection. Thank you for understanding.

How can I fix this?

thanks, Rodrigo

Rodrigo Barbosa:
Your application has been rejected

Sorry, your application has not passed automated checks and has been rejected. You have correctly filled the required data, but the Verified User status could not be granted to you for security and service transparency reasons.

Please do not create a new account for a repeated application. All checks are performed automatically.

We do not provide specific reasons for the rejection. Thank you for understanding.

How can I fix this?

thanks, Rodrigo

We’re sorry your submission was rejected. Unfortunately, rejection issues can’t be handled via the forum. Please contact the Service Desk directly - they are the only channel that can review your case.

I have the same issue. How can I solve this?

Where can I contact service desk. Is there an email or phone number?

Ben Kip #:

I have the same issue. How can I solve this?

Where can I contact service desk. Is there an email or phone number?

contact service desk and ask them to reset the application so that you can apply again. They will leave the ticket open while you apply again, and if you fail again, if you are lucky -- they will advise you of what stage that you failed. but they will NOT tell you why you failed or what to do to fix it.

Not sure why was rejected, some bot is doing auto-deny?

How to solve it or reset registration and with guidance as did what was requested.

Thank you in advance for your help



Your application has been rejected

Sorry, your application has not passed automated checks and has been rejected. You have correctly filled the required data, but the Verified User status could not be granted to you for security and service transparency reasons.

Please do not create a new account for a repeated application. All checks are performed automatically.

We do not provide specific reasons for the rejection. Thank you for understanding

Daniel Munoz #:


read the full thread. there is already instructions on what to do next.
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