Financial operations suspended

New comment
 
my country allow only 300 usd deposit per transaction, so to buy a MT5 ea i tried deposit of 300 usd from my brothers account til 1200 usd and from my wife's account, i did another 300 usd and then the block happened, but its 1800 usd price now, what to do?
 
Contact the Service Desk to remove the 'Financials operations' limitation from your MQL5 account.
 
On MQL5 account It's not allowed to use cards with different holder name than yours on it. Even if it was your wife's card or your brother's card. That doesn't matter.
Otherwise they're gonna suspend your financial operations once again.
 

@Alex Hollowaybut i already did deposit 1500 usd, i was only 300 usd left, if the price was 1200 usd, i should have the bot already without any problem anywhere, feeling really frustrated, anyone here with same experience before? and any assumed time for resolution???

 
Mehrab Ahmed Saurav #:

@Alex Hollowaybut i already did deposit 1500 usd, i was only 300 usd left, if the price was 1200 usd, i should have the bot already without any problem anywhere, feeling really frustrated, anyone here with same experience before? and any assumed time for resolution???

The problem is not so much the price of the EA nor the total amounts of deposits made into your mql5.com wallet.

The problem is the fact that your deposits, sourced from different legal persons, creates "the appearance" of money laundering─even though that was not your intent... presumably.

An investigation of such a matter would necessarily involve vetting all persons involved. I really don't know whether Metaquotes is going to do that. A bank would just blacklist you permanently.

 
I understood, I created new request, but they ain't replying 
 
Mehrab Ahmed Saurav #:
I understood, I created new request, but they ain't replying 

Typically, the Service Desk responds within a few days, although extended delays can happen if there’s high volume. Rest assured, they will get back to you.

NOTE: The Forum is mainly for users to:
(i) exchange ideas
(ii) discuss , market trends, MetaTrader features and coding tips trading strategies
(iii) share views on other trading-related and market-related topics.

New comment