How do we withdraw money we fund but did not use it for product again

[Sunday Sunny Thursday]

please do anyone know how to withdraw?

[Sergey Golubev]

Forum on trading, automated trading systems and testing trading strategies

I bought one product in mql5 and I want to refund, my money back

Eleni Anna Branou, 2025.12.16 20:00

You can't withdraw non-earned funds from your MQL5 account.

You may contact the Service Desk about it.

[Oleksandr Medviediev]

Sunday Sunny Thursday:
please do anyone know how to withdraw?

You can only withdraw funds that you have earned (you can't withdraw non-earned funds from your MQL5 account**).

**When you deposited into your MQL5 account, you should have read this:

"I understand that I will not be able to use these funds for trading on a real account.

MetaQuotes Ltd is not a financial institution and does not provide access to trading on the financial markets.

Your payment confirmation means that you have read and accepted the Terms of Use, including the "12. Purchases, Payments and Refund Policy" section."

Now only the Service Desk may be able to help you.