EA getting Removed

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Not able to add EA to my charts.
Tried with three different accounts same issue
Files:
IMG_8432.jpeg  2544 kb
 
Tarun Trivedi:
Not able to add EA to my charts.
Tried with three different accounts same issue
Are you adding the advisor to the terminal in the same account you purchased it from?
 
Alexandr Saprykin #:
Are you adding the advisor to the terminal in the same account you purchased it from?
Yes of course, its this EA which is not getting added.
Tried a free one which is working fine 
 
Tarun Trivedi #:
Yes of course, its this EA which is not getting added.
Tried a free one which is working fine 
What is written in the Expert tab when adding/removing an advisor?
 
Tarun Trivedi:
Not able to add EA to my charts.
Tried with three different accounts same issue

Make sure that you are logged into your MQL5 account first and then that you installed everything, through your MQL5 account, in the Navigator window >> Market >> My Purchases in MT5 and not by copy/paste of the ex5 file from another terminal.

You must be kept logged into your MQL5 account at all times, in order your MQL5.com Market purchases to work properly.

Then restart your MT5 terminal and try your setup again.

If the problem persists, then something is wrong with your MT5 terminal, so uninstall it, then download the custom branded MT5 terminal from your broker's website, install it and install your MQL5.com Market purchases again and perform the EA setup again.

 
Tarun Trivedi #:
Yes of course, its this EA which is not getting added.
Tried a free one which is working fine 
This is what it shows
Files:
image.jpg  2817 kb
 
Eleni Anna Branou #:

Make sure that you are logged into your MQL5 account first and then that you installed everything, through your MQL5 account, in the Navigator window >> Market >> My Purchases in MT5 and not by copy/paste of the ex5 file from another terminal.

You must be kept logged into your MQL5 account at all times, in order your MQL5.com Market purchases to work properly.

Then restart your MT5 terminal and try your setup again.

If the problem persists, then something is wrong with your MT5 terminal, so uninstall it, then download the custom branded MT5 terminal from your broker's website, install it and install your MQL5.com Market purchases again and perform the EA setup again.

Did all this still nothing
 
Tarun Trivedi #:
Did all this still nothing
In this case, it is best to contact the seller EA/
 
Tarun Trivedi #:
This is what it shows

I just saw this error in your last screenshot: trading is not allowed on this account.

So it seems that it is a trading account issue, contact your broker to enable trading or automated trading in your trading account.

 
Tarun Trivedi:
Not able to add EA to my charts.
Tried with three different accounts same issue

Your log says you are not connected to a trading account (invalid account).

And this EA seems to not start in such situation.

 
Eleni Anna Branou #:

Right click in the Navigator window and delete your EA.

Then restart your MT5 terminal, go to the Navigator window >> Market >> My Purchases and install your EA again.

Didn’t work
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