Block a user who spams me

[Violette]

Hi, some new users are spamming me in the private message, i did click "block user" but i have a red error message telling "access denied" i don't understand why and don't know what i'm supposed to do, thanks for any help !

[Sergey Golubev]

On the private message (when the spammer has sent the message to you) - you can complain and write something about (because moderators/admins can not read the private message so you can explain by text about why you consider it to be a spam for example):

[democog]

Violette:
Hi, some new users are spamming me in the private message, i did click "block user" but i have a red error message telling "access denied" i don't understand why and don't know what i'm supposed to do, thanks for any help !

Hello,

Maybe will help if you go to your "News Feed" and change from there: Point your mouse to your profile picture on the up right corner of this site and choose "News Feed"; then on the right side again, you should see a friends list; moving the mouse over a particular name, a "settings" icon will appear.. maybe some setting there could be useful 

greets

[Vladislav Boyko]

Violette:
Hi, some new users are spamming me in the private message, i did click "block user" but i have a red error message telling "access denied" i don't understand why and don't know what i'm supposed to do, thanks for any help !

We have recently informed MetaQuotes that there are some issues with the blocking feature. This will likely be fixed in due course.

Send a complaint about the spammer, as Sergey suggested. The mute feature, by the way, works. So you can send a complaint and mute the spammer (it takes about 5 clicks).