Service Help doesn't work for 5days.

[Yuta Chiba]

I opened service request.

Last time support team helped just in 2 hours, But this time 5days no reply.

Is it normal?

[Michael Charles Schefe]

Yuta Chiba:

I opened service request.

Last time support team helped just in 2 hours, But this time 5days no reply.

Is it normal?

short answer yes, longer answer, it was easter weekend, remember, so add 5 onto 3 holidays and you may get to the expected wait period expected right now.(haha).