Can't access MQL5 from a rented server

[Sergey Lozenko]

Hello.

I am trying to access MQL5 website from a rented virtual server, however I get HTTP Error  403 - "forbidden—you don't have permission to access this resource". Also, I can't install a MetaTrader terminal (probably it can't access one of MQL internet resources).

The server doesn't block any internet connections and there are no firewall rules prohibiting the connection to MQL5. Tech Support suggested this maybe due to the fact the my server's IP address is blocked by MQL5.com for some reason. Can MQL5 administration please verify, whether the IP is indeed blocked ?

Best Regards,

Sergey

[Sergey Golubev]

Is it external VPS (not MQL5 VPS), right?

There are many reasons about error 403 - read this summary blog post about it:
Summary: Installation Failed - Error 403 and more

Sergey Lozenko:

Can MQL5 administration please verify, whether the IP is indeed blocked ?

Besides, please read this thread (Why is my VPS banned from mql5.com without any reason?) where we (the forum users) were trying to evaluate same situation and about what to do Incl about information concerning how to contact with the service desk and which information should be provided to them for example).

[Sergey Lozenko]

Sergey Golubev #:

Is it external VPS (not MQL5 VPS), right?

There are many reasons about error 403 - read this summary blog post about it:
Summary: Installation Failed - Error 403 and more

Besides, please read this thread (Why is my VPS banned from mql5.com without any reason?) where we (the forum users) were trying to evaluate same situation and about what to do Incl about information concerning how to contact with the service desk and which information should be provided to them for example).

Thank you for your reply.

Yes, it is a dedicated VPS server from netcup.com

I've read the articles and will try to contact the Service desk, as netcup's tech support doesn't see any issues on their side.

[Sergey Golubev]

Sergey Lozenko #:
Yes, it is a dedicated VPS server from netcup.com

I found one thread about this VPS provider (incl the reply from MQL5 service desk concerning it):
VPS Provider Blocks MQL5 Login (403 Error) – Any Solutions?