Payment ( 3Ds ) and account issue

 

Im trying to purchasing an EA using my ING bank credit card but my payment was declined . My bank confirms that my card is active and support international payment s. i also did not receive 3D secure verification request .

Bank support confirms that the 3D request should MQL5 sent it to approve it .

can u solve it ! 

 
6145061450:

Im trying to purchasing an EA using my ING bank credit card but my payment was declined . My bank confirms that my card is active and support international payment s. i also did not receive 3D secure verification request .

Bank support confirms that the 3D request should MQL5 sent it to approve it .

can u solve it ! 

You need to deposit funds into your MQL5 account balance first and then use that balance to purchase EA.
 
Oleksandr Medviediev #:
You need to deposit funds into your MQL5 account balance first and then use that balance to purchase EA.

how to do it ? 

 
6145061450 #how to do it ? 

From the following link: https://www.mql5.com/en/users/6145061450/accounting/topup

 
Miguel Angel Vico Alba #:

From the following link: https://www.mql5.com/en/users/6145061450/accounting/topup

thx bro , but im trying to buy the EA using my account here but i dont see an option to use my balance , i see only other options like mastercard, creditcard.....