Blacklisted MT5 accounts.

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Hello.

If I restart VPS every 5-10 minutes for 3-4 times, the EA gets detached. I have to reattach it.

The reason why it happens is it seems because MT5 blacklists my account.

If I launch the EA from shortcut 10-20 times to limitless as much as possible, the ea and MT5 works fine. It happens only if I restart the VPS. I guess it is a security measure.

At first, it happened to [redacted] broker. I tested [redacted] account - it worked fine in the beginning - but later it happened to [redacted] too after a few restarts. 

After that broken issue even if I restart VPS every 2 days - EA gets detached. No harm in clicking a shortcut - it happens only on VPS restart.

How can I contact MQL5 customer support? Someone in the backoffice of MetaTrader can help me.

Broker support teams can not solve the problem.

The error is moving average can not be loaded etc.

Thank you!...

 

First contact the author/seller of your EA and then your broker.

MT5 is just the terminal/software you use for your trading and does not 'blacklist' anything.

 
Eleni Anna Branou #: not

Thank you. I meant MQL backoffice. Not metatrader.

I guess it is not related to author. He told nobody lived that as me.

Secondly if I use [redacted] - it works fine but if I use [redacted], it happens there.

Thats why I think someone is interfering it. Not author.

 
Ed #:

Thank you. I meant MQL backoffice. Not metatrader.

I guess it is not related to author. He told nobody lived that as me.

Secondly if I use [redacted] - it works fine but if I use [redacted] , it happens there.

Thats why I think someone is interfering it. Not author.

There is no MQL5 back office.

Is like asking for help from windows support because a program or application is not working well.

You need to contact the author/seller of your EA, who is responsible for its right operation.

 

If the EA "disconnects", it is because it "crashes". It has bugs. You can look at logs to see what error messages are given.

Discuss the issue with the EA author and have them fix it. Ask to make it more robust and to adapt to different contract specifications set by the different brokers.

 
Ed:

The error is moving average can not be loaded etc.

Thank you!...

you need to show the image of the error, othewise, how can you expect any more help? However, it is pretty obvious to all of us who have read your msg -- that your ea is full of bugs and issues.

 
Thank you to all of you for the help.
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