Some license issue with a bot I ordered

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I ordered a freelance work (bot) and two weeks after I paid it just stopped working because some license issue. The developer ignores my messages. I don't what to do. 
 
Matias Nulman:
I ordered a freelance work (bot) and two weeks after I paid it just stopped working because some license issue. The developer ignores my messages. I don't what to do. 
Haven't you received the source code?

You will be required to submit such cases to the MQ Service Desk.

 
Matias Nulman:
I ordered a freelance work (bot) and two weeks after I paid it just stopped working because some license issue. The developer ignores my messages. I don't what to do. 
no licenses. The developer himself wrote to make the Robot stop working. You should always request the source code
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