Incorrect balance?

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So i have earned around 27.18, but my balance is only showing 20$ which is 7 short of what i actually earned according to agents history. I have no idea how to get ahold of support about this issue because their automated bot isnt the greatest or have the correct category. Does anyone know how to fix this issue or a way to submit a ticket around the bot. Automated Support is the biggest down fall and worse invention we as humans could have made.
 
For financial issues, please contact the Service Desk — Contacts and requests >> Create a request >> Finance (or Account) >> ... and so on ... >> write your message
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