Only position closures are allowed

 
Hello, Since this morning, I've been trying to open new positions with new trades, but I keep getting this message: 'Only position closures are allowed.' I have closed the trades that were still open, but I still receive the same message. I am on a prop firm, and my account is still active. I am stuck, not sure what to do... Do you have a solution, please? Thank you very much.
 
NadiaZND:
Hello, Since this morning, I've been trying to open new positions with new trades, but I keep getting this message: 'Only position closures are allowed.' I have closed the trades that were still open, but I still receive the same message. I am on a prop firm, and my account is still active. I am stuck, not sure what to do... Do you have a solution, please? Thank you very much.
Speak to the broker/prop firm
 
Okay, Thx a lot!