wick hits TP but did not take profit

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As per attached screenshots the wick of the candle all the way down to1938 with a spread of 0.27

My TP's are 1940.3 and 1942.3 

So I'm asking why did my sell order didn't take profit.

is this a bug? if so where can i report this?

 

Please search before you post. These issues have been addressed countless times.

It's called "spread"! There is a Ask price and a Bid price. Charts only shows the bars/candles based on Bid prices (or Last prices for some symbols).

  • A "buy" position opens at the Ask price and closes at the Bid price.
  • A "sell" position opens at the Bid price and closes at the Ask price.

Enable the Ask price line on your chart so that you can track the current value visually.

EDIT: In other words, for your specific case, the Bid price may have reached the T/P, but not the Ask price.

EDIT2: Also, during high volatility, the spread may widen considerably, and sometimes due to low liquidity orders may also fail to be filled.

 
arbie zamora:

As per attached screenshots the wick of the candle all the way down to1938 with a spread of 0.27

My TP's are 1940.3 and 1942.3 

So I'm asking why did my sell order didn't take profit.

is this a bug? if so where can i report this?

The Bid price needs to reach your TP to trigger it not the ask.  
 
@Paul Anscombe #: The Bid price needs to reach your TP to trigger it not the ask.  

I think you meant the opposite — the Ask needs to reach the T/P price, not the Bid. It is a "sell" position.

 
Paul Anscombe #:
The Bid price needs to reach your TP to trigger it not the ask.  
I have even seen a course on YouTube where it is explained wrong.
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