Unable to login to MT5 on PC desktop but can on android phone why?

I was able to login to that account listed on a POS cracked screen MT5 download and logged in. However, when I attempt to login to the MT5 on my brand new desktop it will not connect. Any ideas on what I need to fix to be able to login? If youre wondering there were no errors except network error. I checked all the information like 100 times over. What is wrong?