Help! I need refund.

Riza May 2023.01.05 06:19

I bought an EA using my mastercard, my bank was deducted but I still dont have access to the EA. Also, the amount is posted in my balance but my bank was already deducted.

Carl Schreiber 2023.01.05 06:43 #1

Please contact the service desk - well documented. We can't help you here.

www.mql5.com

Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.

amando 2023.01.05 08:37 #2

sounds you bought the ea somewhere not here in the market

Riza May 2023.01.05 08:50 #3

amando #:
sounds you bought the ea somewhere not here in the market

I bought it here it the market.

Eleni Anna Branou 2023.01.05 09:14 #4

If your payment was made through Paypal, it takes some time to clear and you will have access to it when it does.

Check here for your purchase: https://www.mql5.com/en/users/aaremfoxx98/market

Follow this guide for installing your puchase:

https://www.mql5.com/en/forum/366152  (MT4)

https://www.mql5.com/en/forum/366161  (MT5)

Purchase an App and Deposit & rent an I made a purchase

New comment