MQL5 VPS won't copy some orders

 
I bought and set up MQL5 VPS on my mt4 and some orders (I noticed 1 on Nov the 30) was not copied at all! I follow Grizzly signal. Any suggestions? how to contact MQL5 client support? thank you in advance
 
Ugo Bertoni:
I bought and set up MQL5 VPS on my mt4 and some orders (I noticed 1 on Nov the 30) was not copied at all! I follow Grizzly signal. Any suggestions? how to contact MQL5 client support? thank you in advance

Have you enabled that symbol?

If yes, have you checked the MQL5 VPS (right click) >> Journals to see if there are any messages about this missed trade?

Have you contacted the signal provider for advice?

Reason: