Unable to log in to the community account on MT5. Please help

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Unable to log in to the community account on MT5. Please help. The community account always displays login failure. Community accounts on the official website can also be logged in. And I have purchased EA, and now I can't use it
 

Possible reason for "authorization failed" issue in Community tab of Metatrader:

  1. Password error(this is the most common error). Since it is impossible to control from the outside (the user may say that he entered the password correctly, but in fact he may not), we usually recommend that you first change the password in https://www.mql5.com/en/auth_forgotten
    The user receives a new password, enters it carefully (more accurately than the old one), and everything is fine.
  2. An old version of Internet Explorer. This is the second most popular mistake. We recommend reinstalling (reinstalling) IE to the the latest (highest possible latest) version. Personally, I just had the same situation (not only "authorization failed", but I also could not enter the Market tab), and I just reinstalled Internet Explorer (.. because the tabs in Metatrader are not only used by Internet Explorer itself, but also, as many users noted on the forum - the environment that is created on the computer when Internet Explorer is installed).
  3. Old build MT4/MT5. Here's just a tip - upgrade to the latest build.
  4. Binding IP address to the profile(Profile - Settings - Security). We recommend that you remove all the "checkmarks from "Profile - Settings - Security" related to IP address.
  5. the error was corrected itself after the weekend. Many brokers do technical support / equipment repair, etc. on the weekends, and if you don’t touch anything during the weekends so it can be corrected by itself on Monday.
  6. Unknown reason. Very rarely, but it happens. It basicly related to the following: the user did not present the technical data/information enough for the specialists to fix this issue.
 
The account can be logged in on the website, but cannot be logged in on the MT5 terminal. I am sure that the account and password are correct
 

The account can be logged in on the website, but cannot be logged in on the MT5 terminal. I am sure that the account and password are correct


谢尔盖·戈卢别夫 #:

Metatrader社区标签中“授权失败”问题的可能原因:

  1. 密码错误 (这是最常见的错误)。由于不可能从外部控制(用户可能会说他输入的密码是正确的，但实际上他可能没有)，我们通常建议您首先在中更改密码 https://www.mql5.com/en/auth_forgotten
    用户收到一个新密码，小心地输入它(比旧密码更准确)，一切正常。
  2. 旧版本的Internet Explorer 。这是第二个最常见的错误。我们建议将IE重新安装到最新(可能是最高的最新)版本。我个人刚刚也出现了同样的情况(不仅“授权失败”，还无法进入市场标签页)，我刚刚重装了Internet Explorer(..因为Metatrader中的标签不仅被Internet Explorer本身使用，而且正如许多用户在论坛上指出的那样，它也是安装Internet Explorer时在计算机上创建的环境。
  3. 旧版本MT4/MT5 。这里只是一个提示——升级到最新版本。
  4. 将IP地址绑定到配置文件 (配置文件-设置-安全性)。我们建议您删除“配置文件-设置-安全性”中与IP地址相关的所有复选标记。
  5. 周末过后，错误自行纠正 。很多经纪人做技术支持/设备维修等。在周末，如果你在周末不碰任何东西，它可以在周一自动纠正。
  6. 未知原因 。很少，但它发生了。它基本上与以下内容有关:用户没有提供足够的技术数据/信息，让专家来解决这个问题。
 
lqingsong2022 #:
The account can be logged in on the website, but cannot be logged in on the MT5 terminal. I am sure that the account and password are correct
Yes, there are many cases when the account can be logged on the website but not on Community forder.
Because the Community tab login is having some particularities which I explained on my post above.
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