Difficult to synchronize data with VPS



I have purchased a VPS from MQL on which, at the moment, I have an EA perfectly running but I struggle to synchronize it every time I want to push an update. I have to wait hours before I can receive an update [see image attached].

If I try to press "All" I don't receive any confirmation message. Even the journal doesn't show anything.

Tried to stop and restart the server but nothing.

Is it "normal"? Is there any assistance service?


VPS doesn't respond