Arbitration

 
Why was it never offered to me at the end of a job ... which in this instance went horribly wrong for me
 
Robert Jenkins:
Why was it never offered to me at the end of a job ... which in this instance went horribly wrong for me

I can  only assume that you are referring to a job that you have placed in Freelance?

Arbitration is always available until the job is completed. It is not offered, you have to apply for it.