How do I contact the helpdesk? - page 10

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ma05:
I don't have it in the menu

In this case, provide as much detail as possible:

  1. Phone type and model
  2. Operating system type and version
  3. Type and build of mobile trading terminal
  4. Login, password and server to test connection.
And most importantly: have you tried uninstalling and reinstalling the app?
 
Vladimir Karputov:

In this case, provide as much detail as possible:

  1. Phone type and model
  2. Operating system type and version
  3. Type and build of mobile trading terminal
  4. Login, password and server to test the connection.
And most importantly: have you tried uninstalling and reinstalling the application?
Reinstalling didn't help
 
Vladimir Karputov:

In that case, provide as much detail as possible:

  1. Phone type and model
  2. Type and version of operating system
  3. Type and build of mobile trading terminal
  4. Login, password and server to test the connection.
And most importantly: have you tried uninstalling and reinstalling the app?
 
ma05:
I don't have it in menu


Confirmed.

On metatrader 4 the mobile terminal has hieroglyphics.

With robo.....

And on mt5 it's ok.

And what happens is this: open any news - it's in normal encoding, blinking and quacky characters.


I.e. - open any The news - title in russian - download - everything turns into a rusty ....

  1. Android 11
  2. MetaTrader4 b1343
  3. only when connecting to Robo.... (on other servers all ok...)
 
ma05:
Reinstallation did not help
Account 62382308 SQLNNNZ1 server ROBOFOREX-DEMOPRO
 
Vladimir Karputov:

In this case, provide as much detail as possible:

  1. Phone type and model
  2. Type and version of operating system
  3. Type and build of mobile trading terminal
  4. Login, password and server to test connection.
And most importantly: have you tried uninstalling and reinstalling the application?
Account 62382308 SQLNNNZ1 server ROBOFOREX-DEMOPRO
 
Vladislav Andruschenko:


Confirmed.

On metatrader 4 the mobile terminal has hieroglyphics.

With robo.....

And on mt5 it's ok.

And what happens is this: open any news - it's in normal encoding, flashing and quacky characters.


I.e. - open any The news - header in Russian - upload - everything turns into cursive ....

  1. Android 11
  2. MetaTrader4 b1343
  3. only when connecting to Robo.... (On other servers everything is ok...)

Ask your broker to contact the developers if they have done everything correctly. So far it looks like an encoding problem when sending news.

 
MetaQuotes:

Ask the broker to contact the developers if they have done the right thing. So far it looks like an encoding problem when sending the news.

Posted. Are you from tech support or just a user?
 
ma05:
Wrote. Are you from tech support or just a user?

Log in from your computer and you will see all the statuses at once.

 
MetaQuotes:

Ask the broker to contact the developers if they have done the right thing. So far it looks like an encoding problem when sending the news.

Is the news readable on your meta5? opened an account today there are signs too. Broker wrote that he contacted the news provider and after 3 days he deleted the tickit, didn't even close it. The problem is still there and no one needs the news but me?
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