How do I contact the helpdesk? - page 2

[stranik18]

[stranik18]

I don't understand how to get the log file, there are no function buttons, I'm sending you a scan...

[stranik18]

2018.10.22 00:01:30.365 '60126458': Signal - 'HAMSTER eurusd' for 'stranik18' subscription found, 2018.11.19 expiration, enabled

[Vladimir Karputov]

stranik18:

I don't understand how to get the log file, there are no function buttons, I'm sending a scan of...

Forum on trading, automated trading systems and trading strategy testing

How should I contact support?

Vladimir Karputov, 2018.10.22 09:40

Please show (attach a file) the terminal log. In the "Journal" tab - right click - view. From the directory that opens, take the log file and attach it to the message.

Please attach the log as a file to the message.

[stranik18]

got it

[stranik18]

more

[Vladimir Karputov]

stranik18:
got it

Have you signed up and activated the built-in shared hosting in the terminal? Is that correct? If so, you need the shared hosting log. Note that after migration, the subscription in the terminal on the local computer is disabled - so that there is no double copying.

[stranik18]

...

[stranik18]

server log

[Vladimir Karputov]

stranik18:
...

Question: Why are you trying to synchronise 51 characters? Have you read the help?