Top up issue

[Teoh Han Bang]

Hello, is there any deposit limit for MQL5? As currently, I made the payment using the same bank card, the payment for $130 can be done, but the next payment $500 has been rejected by the system.

Why does it happened? 

[Eleni Anna Branou]

HBTeoh:

Hello, is there any deposit limit for MQL5? As currently, I made the payment using the same bank card, the payment for $130 can be done, but the next payment $500 has been rejected by the system.

Why does it happened? 

It's more probable this to have been rejected by your card/bank.

Check your daily or online card limits.

[Teoh Han Bang]

Eleni Anna Branou #:

It's more probable this to have been rejected by your card/bank.

Check your daily or online card limits.

When I use another card. There is also same result. Why is it happened?

[Eleni Anna Branou]

HBTeoh #:
When I use another card. There is also same result. Why is it happened?

You may contact the Service Desk in case its a MQL5.com issue:

• Contacts and requests

[Teoh Han Bang]

Currently I faced this situation, and the ticket has been opened, no reply from there....

[Eleni Anna Branou]

HBTeoh #:

Currently I faced this situation, and the ticket has been opened, no reply from there....

Only the Service Desk can remove this limitation, so wait for their response.