Unable to view EA in terminal portal, but already purchased

Sergey Batudayev  

I am unable to access for download an EA that I purchased through MQL5 in the terminal portal. When logged into the web browser the EA shows as purchased, but it is not showing up as purchased in the terminal.

Any assistance would be greatly appreciated in finding out how to make the EA show up so I can install and use it.

Check at the moment whether you are authorized in your terminal under the same username and password that you use when entering the site.