Move subscription

I have tried to move subscription, actual prompt automatically selected a random MT5 id. 

Not it's locked out for a week, not sure how this can be rectified. 

vcs:

I have tried to move subscription, actual prompt automatically selected a random MT5 id. 

Not it's locked out for a week, not sure how this can be rectified. 

There is nothing to be done, but what do you mean "actual prompt automatically selected a random MT5 id" ?